The Federal Kuala Lumpur Hotel
Kuala Lumpur, Malaysia

Frequently Asked Questions

• Do you have airport transfer? How much?
  Yes we do, rate is on request.

• Do you allow early check in or late check out?
  Early check in is subject to availability as normal check in time is after 1400hours. Late check out is chargeable and is subject to room availability. Please check with our hotel front desk on the same day you intend to check out late.

• Do you give discounts for reservations?
  Please refer to our online reservations page for any best available rate.

• Do you have Wi-Fi Internet connection in the hotel/rooms?
  Yes, chargeable at RM25 nett per day (rate subject to change).

• Do you offer tours, such as in Melaka, Sepang Circuit, etc?
  Yes, you can book the tour with our hotel concierge

• Do you offer Double Beds to Superior Room?
  Yes, however we have limited double beds and is always by request.

• Do you offer massage services in rooms?
  Yes, massage service is available in rooms, and to be paid directly to the massage center.

• Do you offer breakfast in rooms?
  Only in Eco Rooms.

• How much is breakfast per person? What time do you serve it?
  Breakfast is MYR34.50nett per day per person for adults. It is served from 6:00AM until 10:00AM.

• Do you accept money-transfer payments?
  No, we don't. Please see next question.

• Do I need a credit card to make an online reservation? How safe is it?
  Yes. We require a credit card to guarantee your reservation and give you instant confirmation online. Our 128 bit encryption-enhanced reservation service is powered by WorldPay – a Royal Bank of Scotland company, and a leading Internet Payment provider – to securely process your credit card.

• How much will my credit card be charged to make the online reservation?
  A non-refundable reservation guarantee deposit equal to 10% of your total initial reservation cost will be charged to your credit card when you make a reservation. This 10% will be deducted from the total cost you will pay upon checkout.

• Why is this deposit non-refundable?
  Many small-to-medium chain and independent hotels experience a number of no shows and last minute cancellations. The non-refundable reservation deposit is to guarantee your reservation.

• Can I modify or cancel my reservation?
  Absolutely. We have made it easy for you to make modifications to your active reservation as many times as you need, direct from our website. Simply click on the “modify reservation” link on the rightmost part of the top navigation panel on this page. *

*Please note that we may charge for cancellation(s). Charges are based on how many days prior to check-in date the cancellation is made.